Trinity Moving and Storage

Beware ! We have moved five times and this is the worst experience with movers. The actual charge for moving us was three times their estimate. We moved in on July 1, 2022 and Trinity but needed to store our possessions, one month free. The extra 10 days we needed cost $1,600 as they would not prorate. We cannot find numerous possessions and $400 in an envelope was missing from our kitchen counter! It was almost impossible to get to a human to talk to at Trinity, I always got voicemail, but never received a callback. The Bill of Lading listed all of our possessions. I received a copy that was illegible. A number of our boxes were opened and disturbed?? So much more to report but all similar to other reviewers. Do not use this moving company!!

Move size: 3 Bedroom Home Service cost: $21000

This was the worst moving experience ever. My move cost double what I was quoted. Beware when they quote, they don't take your furniture measurements into consideration, they just enter 1 couch so if it's bigger than a normal couch it costs extra. There were many add ins at the end that were not disclosed up front. Many of my items were damaged when my furniture arrived. The packers were very careless, scratching my hard wood floor, setting sweaty drinks on my furniture and the list goes on. There was absolutely no professionalism. Rent a uhaul before hiring this brokerage company and their shady movers.

Move size: 3 Bedroom Home Service cost: $8700

Moving from a house to house is a my worst nightmare, but moving from a state to another state it’s even worse. I’ve had literally anxiety attacks, because I didn’t know how we are going to move all our stuff from Missouri to Florida which is 20 hours drive. Thank God for Trinity Moving and Storage, who went above and beyond and made our moving stress free. They are really caring, professional and everything went great. I would definitely recommend them to anyone. Great job!

Move size: 2 Bedroom Home Service cost: $2400

After a terrible experience with one of the big-name moving companies a few years ago, I was hesitant to hire movers again, but transitioning from Florida to Tennessee was just too big of a job for two people. Trinity Moving and Storage showed us how a moving company is actually supposed to work, though! They arrived on time and were so professional throughout the entire process. They made the move as swift and easy as possible. They helped us sort out a potentially catastrophic problem we ran into with the packing in a box of paintings and saved them from being damaged. They said they've "seen just about everything that can go wrong" so they knew what to look for and fixed it before it could. I'm so glad we gave these guys a chance. We couldn't have done it without them!

Move size: 2 Bedroom Home Service cost: $3800

I couldn't be happier with how Trinity Moving and Storage helped me to get settled into my new home. I'm always worried about damage to my belongings when moving, but they got everything back to me in perfect condition. This was a big move which worried me but they ensured that everything went perfect. I'm certain that If I move again I'll call them again for some help. If you're looking for a fast, efficient, and kind moving company, then these guys are absolutely perfect for you. Fantastic job!

Move size: 3 Bedroom Home Service cost: $3200

I used these guys to move a 2 bedroom apartment from Mesa to Tempe. Right from the initial booking the staff were friendly, patient, knowledgeable & helpful. I went back and forth several times both by phone and email with the moving planner before everything was finalized as it was a busy weekend for moving and there were complications with dates, etc for my part.

As we approached the moving date both the move planner and the mover were in touch with us to ensure everything went smoothly.

Move size: 2 Bedroom Home Service cost: $2100

When I was requesting a quote, their rep, Bill Rosen, was calling me every hour and he promised a speedy delivery. After I paid the first half, I never heard back from him again. Even after calling him and leaving a voicemail.

The gentleman who pickup the furniture, had the audacity to ask for tip. I acknowledge the hard work, but there is no need to rudely ask for tip when were are all facing the COVID-19 pandemic. I gave a tip, however, I deeply regret.

My furniture was picked up 10 days ago and it is still in storage in the city where I moved from. The associates/reps are not upfront with the additional costs after quote. Please, make sure you ask what are the potential additional costs in the pickup and delivery.

Lastly, I cannot stand the customer representative (Cobra Vanlines) who keeps calling me "sweetie" over the phone. It is unprofessional and disrespectful. I will not recommend Trinity to my friends and family. It has been a stressful journey.

Move size: 1 Bedroom Home Service cost: $2780

They were the worst movers I have ever hired and up-charged their original quote by over $10k, completely destroyed over $6k in miscellaneous furniture which is somewhat to be expected. However, the vast amount of pure theft was highly troubling! A cologne collection accumulated over 15 years ended up "missing" in addition to several pairs of designer sunglasses and prescription designer reading glasses. After charging me over $20k to move a 3 bedroom house, the amount of items damaged or stolen easily equals that amount! DO NOT EVEN CONSIDER TRINITY! They will quote you a great price, then when the Foreman (aka driver) arrives will conveniently double your quote! Again, misquoting is somewhat understandable, but not by 200% and moreover, they are thieves and I will be filing a complaint with the better business bureau and pursuing legal action against this company! Again, read their reviews, I am one of many of their victims and only chose them based upon their low quote! I will happily provide more details to anyone interested to help ensure your family doesn't suffer from thieves and liars!

Move size: 3 Bedroom Home Service cost: $21000

This was our second move with Trinity moving and storage (this time we moved over five hours away) and again we were 100% happy with our experience. These guys are always professional, kind, lighthearted and easy to work with. They work fast and efficiently. They are careful and thoughtful, polite and respectful. Honestly I couldn't be happier or more impressed with the professionalism of this company from the customer care over the phone to the movers on the actual day we always feel completely at ease. Will only ever move with Trinity moving and storage. 100% recommend you do as well.

Move size: 3 Bedroom Home Service cost: $3250

First mistake going with a broker instead of an actual local moving company. I had exact measurements of my 2 bedroom furniture pieces and 9 boxes and was given a binding contract by a smooth talking Justin who claimed to give me his personal # incase I needed anything. Come moving day that # was general customer service. It was a bait and switch situation. My furniture measured 286 cu ft. I was given quotes by 3 other brokerage companies in that same price range so I expected accuracy. Trinity's support team was nice and helpful, but in the end I was charged an additional $1,000+ by CR7 Moving & Storage whom Trinity contracted with. Movers originally wanted an extra $3,500 before much bickering and negotiation by an outraged me and help from the support team. My furniture was placed in smaller trucks and moved at least twice before and after being placed on an 18 wheeler truck. When I asked the movers to leave because I was not willing to pay the additional expenses, they refused. Trinity got paid $802.83 commission on a move that ended up costing me over $3,300 when originally contracted for $2,000. Very stressful day and never going that route again.

Move size: Partial Move Service cost: $3302